FAQs

Stone chippings are usually made up of one type of stone, whereas gravel can be made from several different types of stone.

When you select Klarna at checkout, you can opt for Pay in 3 or Pay in 30 days. Klarna does not charge interest or setup fees when you pay on time.

• For Pay in 3, your first payment is taken when your order is confirmed, and the remaining two installments are automatically scheduled 30 and 60 days later.
• For Pay in 30 days, you receive your building materials first and have a full month to clear the balance.

Review the complete legal terms and eligibility criteria directly on the Klarna Terms and Conditions page.

Klarna Disclosure: Klarna’s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply.

We partner with Stripe to accept traditional credit/debit cards, Apple Pay, and Google Pay. We also offer Buy Now, Pay Later (BNPL) options through Klarna and Clearpay, allowing you to spread the cost of your building supplies over interest-free installments.

• Klarna: Choose to pay in 3 equal installments or pay the full balance 30 days after dispatch.
• Clearpay: Split your purchase into 4 equal installments due every 2 weeks.

For full details on how these services work, view our dedicated Flexible Payment Options Page.

Klarna Disclosure: Klarna’s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply.

Clearpay Disclosure: Clearpay lends you a fixed amount of credit so you can pay for your purchase over 4 instalments, due every 2 weeks. You must be 18+ and a permanent UK resident (excl. Channel Islands). T&Cs and other eligibility criteria apply. Late fees apply for missed installments. Missed payments may affect your ability to use Clearpay and debt may be passed to a collection agency.

Yes, anyone can visit our branch. We look forward to seeing you!

Yes. We have onsite parking and wheelchair/pushchair access into the shop.

Yes, all of our delivery lorries come with a rear-mounted Hi-Ab.

Our bulk/jumbo bags carry approximately 850-1000kg, depending on which product you are buying.

Yes! All our products can be ordered through our website and “local pickup” can be chosen at checkout.

We offer a range of accounts with WBS. Apply for a credit account by visiting our Account Application Page.

We offer refunds on most of our products.

However, any powdered items (such as cement, post crete, tile adhesives, self leveler) are only refundable after 24 hours. Coping stones/key curbs are non returnable.

Any items returned are subject to a 10% restocking charge.

For more information, please read our Returns Policy.

Yes. Delivery cost is dependent on your postcode.

For more information, please read our Shipping & Delivery information.

Yes we are open on bank holidays from 9:30am – 1pm.

No. We do not accept cash on delivery.

We try to be as accommodating to your delivery as possible. If you do request an order to be delivered at the rear of or down a lane we do require at least 3m in width. The driver will have to look at the access before delivering and then a decision can be made for you.

Delivery times depend on your area. Local deliveries in Cardiff can take between 0-3 working days.

Any deliveries outside the Cardiff area depending can take between 0-7 working days.

For more information, please read our Shipping & Delivery information.

Yes we can take payments over the phone as long as you are happy to give your details. We do require a full name and registered address to the card when paying.

Yes. We accept the following payment forms in store: Cash, Visa, Visa Debit, MasterCard.

Clearpay allows you to buy your building materials immediately and spread the total cost across 4 equal payments due every 2 weeks. The first installment is processed at the point of checkout. Clearpay is completely interest-free if paid on time.

If you miss a scheduled payment, Clearpay charges an initial £6 late fee, and a further £6 fee if the installment remains unpaid after 7 days. Late fees are capped at £6 for orders under £24, and capped at the lower of £36 or 25% of the total order value for orders over £24.

For a complete breakdown of customer rules and late payment policies, please visit the official Clearpay Terms of Service page.

Clearpay Disclosure: Clearpay lends you a fixed amount of credit so you can pay for your purchase over 4 instalments, due every 2 weeks. You must be 18+ and a permanent UK resident (excl. Channel Islands). T&Cs and other eligibility criteria apply. Clearpay charges a £6 late fee for each late instalment and a further £6 if it’s still unpaid 7 days later. Late fees are capped at £6 for orders under £24 and the lower of £36 or 25% of the order value for orders over £24. Missed payments may affect your ability to use Clearpay in the future and your debt may be passed to a debt collection agency.